Privacy Policy
We are committed to protecting your personal information and your right to privacy.
Sourabh Trading Company ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We collect information that you voluntarily provide when you:
Personal information we may collect:
Name, phone number, email address, delivery address
Company name, GST number, billing address
Products ordered, quantities, delivery preferences
Payment method details — we do not store complete card information
IP address, browser type, device information
- Processing and fulfilling your orders
- Communicating about your orders and enquiries
- Providing customer support and responding to your requests
- Sending promotional communications (with your consent)
- Improving our website, products, and services
- Complying with legal obligations and GST regulations
- Preventing fraud and ensuring security
We may share your information only in these limited circumstances:
- Service Providers: Delivery partners, payment processors, and IT service providers
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety or that of our customers
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
| Data Type | Retention Period |
|---|---|
| Order information | 7 years (GST & accounting) |
| Contact information | Duration of the relationship |
| Marketing preferences | Until you opt out |
| Website usage data | 12 months |
To exercise these rights, please contact us using the information provided in Section 12.
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take immediate steps to delete that information.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy or our data practices, please reach us:
Sourabh Trading Company
As per the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer details are: